Peacock TV Not Working? Here’s How to Fix It [2025]

Peacock TV not working?

Peacock TV is a great streaming service to watch your favorite shows, movies and access to live NBC channel. But sometimes it can stop working for no apparent reason.

Whether it’s not loading, keeps buffering, or just crashes altogether, it’s super frustrating! Don’t worry – this guide will help you fix Peacock TV issues quickly so you can get back to enjoying your content.

Let’s go over the most common problems and step-by-step solutions to help you troubleshoot.

1. Check Your Internet Connection

Peacock TV requires a minimum 3Mbps and 8Mbps for streaming content in HD and Ultra HD. If you notice buffering, slow loading, or Peacock not working at all, follow these steps:

• Check Your Internet Speed: Test your internet speed and check if it meets the Peacock TV requirements or not.
• Power Cycle Your Router: Unplug your router from the power outlet, wait 60 seconds, and then plug it back in. This refreshes the connection and can solve a lot of streaming issues.
• Use an Ethernet Cable: If possible, connect your device (like a smart TV or laptop) directly to your router using an Ethernet cable. This makes the connection stronger compared to Wi-Fi.
• Disconnect Other Devices: Disconnect any other devices using your Wi-Fi to make sure all the available bandwidth is going to your Peacock stream.

2. Restart Your Device

A simple restart can solve a Peacock TV not working issues. Here’s how to do it:

• Android: To restart your Android device, press and hold the power button until the power options menu appears. Tap on “Restart” or “Power Off,” wait a few seconds, and then press and hold the power button again until the device turns back on.
• iOS: To restart your iPhone or iPad, press and hold either the volume button and the side button until the power off slider appears. Slide to power off, wait about 30 seconds, and then press and hold the side button until the Apple logo appears.
• Roku: To restart your Roku device, go to “Settings” > “System” > “System Restart” and select “Restart.” Alternatively, you can unplug the Roku from the power source, wait 30 seconds, and plug it back in.
• Amazon Firestick/Fire TV: To restart your Firestick or Fire TV device, go to “Settings” > “My Fire TV” > “Restart.” Alternatively, you can unplug the Firestick from the power source, wait for 30 seconds, and plug it back in.
• Smart TV: Press and hold the power button on your remote until the TV turns off and back on. Alternatively, you can unplug the TV from the power source, wait 30 seconds, and plug it back in.
• Apple TV: To restart your Apple TV, go to “Settings” > “System” > “Restart.” Alternatively, you can unplug the Apple TV from the power outlet, wait 30 seconds, and plug it back in.

3. Clear the Cache and Data

Sometimes, stored data can become corrupted and cause the app to malfunction. To fix this:

• Android: Go to your device’s settings, find “Apps” or “Applications,” select Peacock, then tap on “Clear Cache” or “Clear Data.”
• iOS: Unfortunately, there is no direct option to clear the app cache for individual apps on iOS. However, you can try the following steps to resolve any issues:
  • Offload the App: Go to “Settings” > “General” > “iPhone Storage,” find the Peacock app, and tap on “Offload App.” This will free up storage used by the app while keeping its data. After offloading, tap on “Reinstall App.”
  • Reinstall the App: Delete the Peacock app from your iPhone or iPad and reinstall it from the App Store. This often clears cached data and fixes many issues.
• Smart TVs: Navigate to the settings, find the Peacock app, and clear the app’s cache or data.
• Roku: You can clear the cache on your Roku by pressing the following buttons in sequence on your Roku remote: “Home” 5 times, “Up” 1 time, “Rewind” 2 times, and “Fast Forward” 2 times. This will restart your Roku and clear cached data.
• Amazon Firestick/Fire TV: To clear the cache and data on Firestick or Fire TV, follow these steps: “Settings” -> “Applications” -> “Manage Installed Applications” -> select Peacock TV app -> click on “Clear Cache” and then “Clear Data”

Clearing the cache will not delete your Peacock account but will remove some temporary files that could be causing issues.

4. Update or Reinstall the Peacock App

Outdated apps are more likely to crash or stop working properly. To make sure you’re using the latest version:

• Update the App: Go to your app store (like Google Play or Apple App Store), search for Peacock, and update it if there’s an option to do so.
• Reinstall the App: If updating doesn’t help, uninstall the app and then reinstall it. This ensures you have the latest version without any issues.

5. Check Device Compatibility

Make sure that the device you’re using to stream Peacock TV is supported. Sometimes the app may not work well on older devices or if the device’s software is outdated. To check:

• Visit Peacock’s Help Center to verify if your device is compatible.
• Update your device’s software to the latest version if available.

6. Check for Peacock Service Outages

Sometimes the problem might not be on your side. Peacock’s servers might be down:

• Check Websites for Outages: Use websites like DownDetector to see if others are having the same issue. If Peacock is down, you might need to wait for the service to come back online.

7. Log Out of Other Devices

Peacock has limits on how many devices can be logged in at the same time. If you’re having trouble streaming, it could be because too many devices are connected to your account:

• Go to the Peacock app or website, log into your account, and look for the “Devices” section. Sign out of any devices that aren’t currently in use.

Other Peacock TV Not Working Errors Fix!

1. Peacock TV “Reached simultaneous streams limit” error

Although Peacock TV let you make up to six profiles per account, but you can watch on three devices simultaneously.

“Reached simultaneous streams limit” error happens when 3 simultaneous screens already in use, and you want to stream on another device.

For this, you need close one screen and wait for at least 10 minutes according to Peacock TV support to start streaming on another device.

Sometimes, this simultaneous stream limit error also happens when the Peacock TV website or app crashed during streaming. When this happens, Peacock TV still counts the stream active same before crashing.

For this, logout from the Peacock TV website or app, wait for 10 minutes and then open the website or app, log in and start steaming again.

2. Downloading content for offline viewing is not working on Peacock

Only Peacock TV Premium Plus subscribers can download the content on smartphones/tablets (running Android 6.0 or above) and iPhone/iPad devices for offline viewing (running OS 14.0 or above).

Plus not every show or movie is eligible to download and you can download 25 titles per account across all your devices. Also you can download a single title 10 times per account.

And if you start watching any downloaded title it will get removed automatically in 48 hours. But if you do not start watching any downloaded content, it will be available in the downloaded section.

If you are facing issues with downloaded content not playing offline, it might be due to a corrupted file or you reached your downloading limit. Here’s how you can fix it:

1. Remove the downloaded content from the Peacock app and redownload it again. For this: open the “Peacock app” -> tap on the “Download” icon -> select the content you want to delete ->at the bottom of each downloaded content, select the icon that says ‘Downloaded’ with a checkmark and select the ‘Delete Download’ option.
2. Delete and reinstall the Peacock app: log out your account from Peacock app and then delete the app and then reinstall the app. By deleting the app it will remove all the downloaded content.

3. Peacock TV won’t launch on Roku

Source: CNET

If Peacock doesn’t launch on your Roku device, follow these steps:

• Restart Your Roku Device: Unplug your Roku from the power outlet, wait 30 seconds, then plug it back in. This can help refresh the system and clear any temporary issues.
• Update Roku Software: Make sure your Roku software is up to date. Go to “Settings” > “System” > “System Update” and select “Check Now.”
• Remove and Reinstall Peacock: From the Roku home screen, navigate to the Peacock app, press the “*” button on your remote, and select “Remove Channel.” After removing, go to the Channel Store and reinstall Peacock.
• Clear Cache on Roku: You can clear Roku’s cache by pressing the following buttons in sequence on your remote: “Home” 5 times, “Up” 1 time, “Rewind” 2 times, and “Fast Forward” 2 times. This will restart your Roku and clear cached data.

4. Peacock TV app not working on Samsung TV

If you’re having trouble using the Peacock TV app on a Samsung TV, try these steps:

• Restart Your Samsung TV: Unplug the TV from the power source, wait 30 seconds, then plug it back in. This helps reset the TV and may solve the issue.
• Check Your Samsung TV Compatibility: Peacock TV app is compatible with Samsung TV 2017 or later models. 
• Update Samsung TV Software: Make sure your Samsung TV software is up-to-date. Go to “Settings” > “Support” > “Software Update” and select “Update Now.”
• Clear Cache on Samsung TV: Go to “Settings” > “Apps” > “System Apps,” find the Peacock app, and select “Clear Cache.”
• Reinstall Peacock App: If the app is still not working, delete the Peacock app from your Samsung TV, then reinstall it from the Samsung App Store.
• Check Internet Connection: Make sure your Samsung TV has a stable internet connection. If possible, connect via an Ethernet cable for a more reliable connection.

5. Peacock TV Not Working in Canada

Peacock TV isn’t available in Canada due to content licensing and streaming rights.

If you are trying to access Peacock TV in Canada, you need a VPN, Smart DNS, or proxy service to change your digital location to the USA from Canada.

In this way, based on your US IP address, the streaming service thinks that you are in the US instead of Canada and allows you to stream the content.

Note: Not all VPNs work with Peacock TV. Always use recommended Peacock TV VPNs to access in Canada or anywhere outside the USA.

Conclusion

Peacock not working issues are super easy to fix if you know what to do. By following the step-by-step instructions in this guide, you can easily start streaming your favorite shows, movies and live broadcasting on Peacock TV.

However, if you still have any queries, you can ask in the comment section below.